Frequently Asked Questions
Everything you need to know about our high-performance forestwear.
How do I determine the correct size for my chainsaw trousers?
We provide a detailed size guide on each product page. We recommend measuring your waist and inside leg while wearing your usual base layers to ensure a comfortable and safe fit.
What is your return policy for worn items?
For safety reasons, we can only accept returns on items that are in brand-new, unworn condition with all original tags attached. Items used for tree work cannot be returned unless they are found to have a manufacturing defect.
How long does shipping take for international orders?
Standard international shipping typically takes 5-10 business days. Expedited options are available at checkout if you require your gear more urgently.
Are Arbortec boots waterproof?
Most of our technical footwear features a Breathe-dry waterproof membrane. To maintain this protection, we recommend regular cleaning and treating the leather with our specialized footwear care products.
Do you offer professional or bulk discounts?
Yes, we offer specialized pricing for forestry schools, large climbing crews, and corporate contracts. Please contact our sales team directly with your business credentials for a quote.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.